Search Knowledge Base

The Created vs. Closed chart shows the dynamics of daily opened and closed items. For example, in a Customer Support department you can configure the widget to see how many claims you receive every day, and how effectively your team resolves them. The Created vs Closed chart To create the Created vs. Closed chart: 1. Select a dashboard in the Na … Read More

A column chart displays data as a set of vertical bars grouped by category. It is useful for illustrating comparisons among items. Column chart To create a Column chart: 1. Select a dashboard in the Navigation pane. 2. Click the «Add Widget» button in the Ribbon. 3. Choose the «Column Chart» widget type. 4. Select a list that will be used as t … Read More

If you have to create and manage many items, tasks or documents of the same type, for example, payments, you may reuse your existing items, tasks and documents by cloning and slightly modifying them after they are cloned. You can create one or more exact copies of a payment, changing only required data. A cloned item, task or document is a separate … Read More

While working on an item, you might need to start new activities that are related to your current work, such as: create a new software bug; assign an issue; create a new customer for a support request; create a new supplier for a purchase request; add an article to the knowledge base. If your current item comes with references to other work eleme … Read More

After the application is created, you need to add users who will work with it. Within the application, a user must be added to one of the default or custom roles, each of which implies a particular set of permissions. Users can be added individually or in bulk by groups. Default security roles CMW Tracker provides 4 default security roles, each of … Read More

In certain cases you may need to automatically compose text field value using text you already have in other fields.  For example, you may need to auto-generate a workflow task title to contain case id, employee name, date of the request and some custom text so all of your tasks are named using the same format. In this particular scenario you will … Read More

As a CMW Tracker administrator, you can always obtain a detailed log of significant user management and system activity events that happen in the system. Imagine a situation when one of your users loses access to one of crucial applications with some essential documents inside. Another example could be a user losing the ability to log in to the sys … Read More

If you experience problems with the visual user interface of CMW Tracker while working in Google Chrome, browser logs can help troubleshoot the issue. Before capturing any logs, make sure to refresh the page by pressing the CTRL+F5 button combination on your keyboard.​Some errors may be caused by pages being cached improperly on your computer. This … Read More

When troubleshooting a problem related to CMW Tracker for Outlook, Comindware team may request you to send the log generated by the add-in. This log contains the add-in activity history and may contain essential information on why the problem you've run into occurred. The log is captured automatically so all you need to do is to reproduce the … Read More

CMW Tracker logs most of the events that occur during its operation in a special log which is therefore very useful for tracking and investigating unexpected product behavior, errors and other events. Comindware support team may ask you to send this log to investigate the issue you report. You can always find the CMW Tracker server log at the follo … Read More